1. Introduction
Big Bull Movers Ltd (referred to as “Big Bull”, “we”, “us” or “our”) operates bigbullmoversltd.co.nz and our commercial division site, bigbullcommercial.co.nz. This policy explains how we collect, use, store, and share personal information in line with the Privacy Act 2020.
Personal information means information about an identifiable individual. This policy applies whenever you visit our websites, request a quote, book a move, or otherwise get in touch with us, whether as a residential customer, a business contact, or a visitor browsing our services.
This policy does not limit any rights you already have under the Privacy Act 2020. You can read more about those rights at privacy.org.nz.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Your name, phone number, email address, and postal or delivery addresses
- Details of the move or project, such as property type, item lists, access notes, and photos you provide for quoting
- Payment and billing information needed to invoice and process payment
- Business details where you are booking on behalf of a company, such as a trading name, NZBN, or site contact
- Technical information about how you use our websites, including pages viewed and device or browser type
- Any information you choose to share with us through forms, phone calls, emails, or live chat
3. How We Collect Personal Information
We collect personal information directly from you, whenever possible. This happens when you:
- Request a quote or fill in a contact form on either website
- Call, email, or message our team
- Book a residential, office, warehouse, or commercial move
- Sign up to receive updates or promotions from us
We may also collect information from third parties where you have authorised this, or where the information is publicly available, such as a business directory listing for a commercial customer.
4. How We Use Your Personal Information
We use personal information to:
- Prepare quotes and provide moving, packing, and related services
- Confirm bookings and coordinate crews, vehicles, and access arrangements
- Invoice for services and process payments
- Respond to enquiries, feedback, and complaints
- Send service-related updates, such as booking confirmations and crew arrival times
- With your consent, send marketing updates about our services and offers
- Improve our websites, services, and customer experience
- Meet our legal and regulatory obligations
5. Marketing and Advertising
If you opt in, we may email you about services, seasonal offers, or business updates. Every marketing email includes an unsubscribe link, and you can opt out at any time.
We also run advertising campaigns through platforms such as Meta (Facebook and Instagram) and Google. These platforms may use a tracking pixel or similar technology on our websites to help us show relevant ads and measure how our campaigns perform. This may involve sharing limited, often de-identified, technical data such as page visits or button clicks with these advertising platforms, in line with their own privacy terms.
You can control ad personalisation through your account settings on these platforms, or by adjusting cookie preferences in your browser.
6. Disclosing Your Personal Information
We may share personal information with:
- Crew members, subcontractors, and drivers involved in delivering your move
- Software and hosting providers that support our booking, invoicing, and website systems
- Payment processors, to complete transactions securely
- Advertising and analytics platforms such as Meta and Google, as described above
- An insurance provider, where you have asked us to refer you for transit insurance
- Regulatory bodies or law enforcement, where required by law
- Any other party you have specifically authorised
We do not sell personal information to third parties.
7. Overseas Disclosure
Some of the service providers we use, including cloud hosting and advertising platforms, may store or process information on servers located outside New Zealand. Where this happens, we take reasonable steps to work with providers who apply privacy and security standards comparable to those required under the Privacy Act 2020.
8. Cookies and Website Data
Our websites use cookies and similar technologies to help pages function correctly, understand how visitors use our site, and support advertising campaigns. Cookies are small files stored on your device.
You can disable cookies through your browser settings, though some website features may not work as intended if you do. Details on how Google handles cookie data are available at policies.google.com/technologies/cookies.
9. Keeping Your Information Secure
We take reasonable steps to protect personal information from loss, unauthorised access, or misuse, including restricting access to booking and customer records to staff who need it to do their job.
No online system is completely secure. If you send personal information to us over the internet, this is at your own risk.
10. Accessing and Correcting Your Information
You have the right to ask what personal information we hold about you and to request a correction if it is wrong. Before actioning a request, we may need to confirm your identity.
To make a request, contact us using the details in Section 13. We will respond within the timeframes set out in the Privacy Act 2020.
11. Links to Other Websites
Our websites may contain links to other sites, such as review platforms or partner services. We are not responsible for the privacy practices of those sites, and we recommend reviewing their policies before sharing personal information with them.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or in New Zealand privacy law. The updated version will be posted on this page, along with a revised effective date.
13. Contact Us
If you have questions about this policy, or want to access or correct your personal information, contact us:
- Phone: +64 22 675 8904
- Email: team@bigbullmoversltd.co.nz
- Address: 28 Constellation Drive, Rosedale, Auckland 0632, New Zealand
- Website: bigbullmoversltd.co.nz | bigbullcommercial.co.nz
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.